Formulex, LLC
Effective Date: August 25, 2026
This Privacy Policy describes how Formulex, LLC (“Formulex,” “we,” “us,” or “our”) collects, uses, and protects information about you when you visit our website, request or receive pest control services, or communicate with us by phone, text message, or email.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information such as your name, service address, mailing address, phone number, and email address.
- Service information such as the services you request, property details relevant to service, appointment history, and service notes.
- Payment information necessary to process transactions. Payment card details are handled through our third-party payment processor and are not stored by us directly.
- Communications, including records of calls, text messages, and emails between you and Formulex.
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, and pages viewed, through cookies or similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Schedule, provide, and manage pest control services.
- Communicate with you about appointments, confirmations, service updates, and account matters.
- Process payments and maintain billing records.
- Respond to your questions, requests, and service issues.
- Send you service-related and, where you have consented, promotional messages.
- Improve our services and operations, and comply with legal obligations.
3. SMS / Text Messaging
If you provide your phone number and opt in, we may send you text messages related to appointment scheduling, confirmations, reminders, service updates, and account notifications, and, where you have separately consented, promotional offers.
Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message from us. For help, reply HELP or contact us using the details below.
We do not sell or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their own marketing purposes. Your consent to receive text messages is not a condition of purchasing any service.
4. How We Share Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- With service providers who perform functions on our behalf, such as payment processing, scheduling and CRM software, and messaging platforms, under obligations to protect your information.
- When required by law, regulation, legal process, or governmental request.
- To protect the rights, property, or safety of Formulex, our customers, or others.
- In connection with a business transaction such as a merger, acquisition, or sale of assets.
5. Data Retention
We retain your information for as long as necessary to provide services, maintain business and financial records, resolve disputes, and comply with our legal obligations.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
You may:
- Update or correct your contact and account information by contacting us.
- Opt out of promotional emails by using the unsubscribe link, or promotional texts by replying STOP.
- Request information about the personal data we hold about you, or request its deletion, subject to applicable law and our record-keeping obligations.
8. Children’s Privacy
Our services are directed to adults and are not intended for children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Formulex, LLC
6187 NW 167th St Ste H22, Hialeah, FL 33015
Phone: (954) 642-2385
Email: Info@formulexfl.com
Website: Formulexfl.com
This document is a working draft provided for business setup purposes and is not legal advice. Have it reviewed by a qualified attorney before publishing, particularly the SMS consent and data-sharing sections.